Privacy Policy

Who we are?

Days In Morocco is a travel agency situated in Morocco. It is specialized in exclusive travel for individuals as well as organized groups. Days In Morocco offers private and highly personalized (tailor-made) tours. This kind of tour is suitable mostly for travelers who expect a high level of freedom, attention, and service from the first request to the last day of the tour. All our tours are flexible and tailor-made to your wishes and expectations with only your private guide-driver. We take your privacy seriously and are committed to protecting your personal information.

How do we collect information from you?

We will only collect personal information in compliance with your local data protection laws. We usually collect your personal information from the information you submit during the course of your relationship with us.

We obtain information about you when you use our website, for example, when you contact us about products and services when you make a booking on one of our tours, or contact us in person, by telephone, letter, or email; visit our websites; connect with us on social media, etc.

In some circumstances, it may be necessary for us to collect personal information about you from a third party. This includes instances where someone makes a travel booking on your behalf, which includes travel arrangements to be used by you, and vice versa (e.g., a group booking made for you by your friend or a group booking made for a friend by you).

In such cases, we will rely on the authority of the person making the travel booking, referred to as the "Lead Passenger", to act on behalf of any other passengers included in the booking. The Lead Passenger agrees to have obtained the consent of the other person for Days In Morocco to collect, use, and disclose their personal information in accordance with this Policy.

You should let us know immediately if you become aware that your personal information has been provided to us by another person without your consent or if you did not obtain consent before providing another person's personal information to us.

We strive to maintain the accuracy of the personal information that we store, however, you can assist us with this considerably by promptly contacting us if there are any changes to your personal information or if you become aware that we have inaccurate personal information relating to you. We will not be responsible for any losses arising from any inaccurate, inauthentic, deficient, or incomplete personal information that you, or a person acting on your behalf, provide to us.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you want to purchase a product from us, payment is agreed upon through email or other means of communication. We don't provide online payments with credit/debit cards.

How do we use your information and the lawful basis for using it?

We will never sell the information we hold about you to any third party, and will only use it out of necessity or based on your consent and in accordance with applicable laws and regulations, as set out in this Privacy Policy. Most commonly, we will use your information relying on the following lawful basis:

• A necessity for entering into contracts with you: to enter into contracts with you, we will need to use certain information to provide you with the information you inquire about.
• A necessity for entering into contracts with you: to perform our contracts with you, we will need to use certain information to provide you with products and services you book with us.
• Your consent: we will send you our newsletters, which may contain our destination information, offers, promotions, etc., based on your consent. You may withdraw such consent at any time.
• A necessity for complying with legal and regulatory obligations applicable to us: For example, we will record your choice of opting-out of our newsletter, so that we are able to ensure that we respect your right to stop delivering any further newsletter to you.
• A necessity for protecting your vital interests when you are unable to give us consent: we may use or share your information to safeguard your vital interests when you are unable to give us consent, for instance, we may share your information with a medical services provider in an emergency.

We will use the information we hold about you for the following specific purposes:

Inquiries

We use your information to:

1. Provide you with the information you have inquired about and those we believe are related to your inquiry or may interest you;
2. Customize itineraries for you (and your travel companions) according to your requirements, group size, physical conditions, interests, etc;
3. Communicate with you regarding your inquiries and requests.

We rely on the following lawful basis:

1. A necessity for entering into contracts with you;
2. A necessity for our legitimate interests in communicating with you after you interact with us e.g. sending an inquiry to us; and dealing with your inquiries and requests effectively and efficiently.

Bookings

We use your information to:

1. Manage your booking, including completing your requirements;
2. Make bookings and reservations (of accommodation, transport, etc.) on your behalf and on behalf of your travel companions if any;
3. Communicate with you regarding the booking, including sending you booking confirmation letters and other travel-related documentation;
4. Provide you with customer support and customer services to ensure your trip is going smoothly;
5. Verify your booking and payment and collect and recover money receivable.

We rely on the following lawful basis:

1. A necessity for entering into contracts with you.

Website and systems

We use your information to:

1. Optimize your browsing experience on our website. For example, by presenting a suitable website layout according to the screen size of your device (e.g. mobile phone or PC) and so on;
2. Improve your user experience with us. For example, removing rarely-filled-out items on the inquiry form to simplify the steps you need to take to request a quote and so on;
3. Maintain and improve the integrity and the security of our website, systems, and data (such as troubleshooting and system maintenance);
4. Improve the content and products on our website.

We rely on the following lawful basis:

1. A necessity for our legitimate interests in operating our website efficiently and effectively; maintaining and improving the integrity and security of our website, systems, and data we hold; and improving customer experience on our website.

Emergency

We use your information to:

1. Assist you or arrange for third parties, such as medical service providers, to provide assistance to you in the event of an incident or emergency when you are unable to give us consent.

We rely on the following lawful basis:

1. A necessity for protecting your vital interests.

Legal protection

All personal information you supply is protected according to the federal government's Privacy Act. This means that you are entitled to know when the information is collected and to be informed of the purpose of such collection, but also to access said information. We are legally bound to save all personal information you provide for at least two years after their use so that you may reasonably access them. After that time, your personal information will be destroyed.

Security of your information

We highly value the security of your personal information and are committed to ensuring the information we hold about you is secure. We are continuously implementing and updating necessary administrative, technical, and physical security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized access, transmission, storage, processing, or disclosure. We will constantly review these measures to ensure that they remain appropriate.

Notwithstanding the above-mentioned security measures, please also understand that there is no such "perfect" security measure for the internet that always works faultlessly. We will do our best to protect the personal information we hold about you with currently available technologies and measures.

Changes to our Policy

We may amend or make revisions to this Policy from time to time, which amendments may also apply to your personal information collected under a previous version of this Policy. Days In Morocco reserves the right to alter this Privacy Policy at any time and for any reason. It is your responsibility to keep up to date with any changes to this policy. If we make a change to the Policy, we'll notify you via a notice online and the revised version will be posted on our website with the revision date.

This Privacy Policy was last updated on 01 January 2025.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

Website: www.daysinmorocco.com

Email: Contact.daysinmorocco@gmail.com

Phone/WhatsApp: +212 672 118 169